Werther's Original

We are looking forward to your questions and suggestions! Simply use our contact form to send Storck a message, or have a look at our FAQ; the answers to some of the most frequently asked questions are listed here.

FAQ

Have Butter Mints been discontinued?

Unfortunately, yes; Butter Mints were discontinued in the summer of 2021.

Are Werther's Original products vegetarian?

Yes, our Werther's Original products are suitable for vegetarians. For all Werther's Original products we use dairy products as ingredients.

Do any of the Werther's Original products contain wheat based ingredients or gluten?

All Werther's Originals are suitable for a gluten free diet. They do include glucose-syrup, which may be derived from a wheat source. The Coeliac Society states that glucose syrup sourced from wheat is suitable for the inclusion in a gluten-free diet.

Are Werther's Original free from nuts?

Although none of our Werther's Original products contain nuts in their recipes and we take the utmost care during production, there is a risk of cross contamination in the factory so we cannot guarantee that they are absolutely nut free.

Do Werther's Original products contain alcohol?

Alcohol is not an ingredient of the various Werther's Original products. However, some flavourings may contain alcohol as they can only be extracted with the aid of alcohol and therefore come into contact with alcohol in the course of the extraction process. The volume of alcohol that reaches the end product in this way is roughly equivalent to the volume of alcohol that ordinary fruit juices contain due to the natural fermentation of the fruit.

Where do the emulsifiers mono- and diglyceride of fatty acids originate?

The emulsifier mono- and diglycerides of fatty acids we use is made from vegetable ingredients.

Can I purchase your products directly from you or online?

Unfortunately we do not sell Werther's Original products direct from our company. Our products are available from Sainsburys, Morrisons, Asda, Tesco, Waitrose and Ocado online. 

Where can I buy Werther's Original Sugar Free?

Our products are available from Sainsburys, Morrisons, Asda and Ocado online.

What's the best way to store Werther's Original products?

All our confectionery is packaged in a way that provides the best protection from the environment. Always store in a cool dry place away from strong odours, once the packs are opened.

Which artificial sweeteners and sugar substitutes are used in Werther's Original Sugar Free?

In order to produce delicious Werther's Original Sugar Free products we use the sugar substitute Isomalt and the artificial sweetener Acesulfame-K (ace-k). Excessive consumption may produce laxative effects.

Are Werther's Original Sugar Free products suitable for people with diabetes?

We cannot advise on this. Please consult your medical practitioner.

Is Werther's Original halal certified?

Werther’s Original confectionery is not halal certified in the UK.

Are Werther's Original Sugar Free sweets smaller than the sugar variety?

Yes, the recipe for Werther's Original Sugar Free sweets replaces the sugar in our standard Werther's Original recipe with the artificial sweeteners isomalt and acesulfame-K. These artificial sweeteners dissolve in the mouth at a much slower rate than sugar, so although smaller, the sugar free sweets last as long as the bigger sweets.

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Information on Product Complaints

Customer feedback is very important to us. In order to process your complaint, we ask that you keep the respective product in the original packaging. Upon receipt of your e-mail, we will contact you to explain the next steps.